Built a RAG-powered assistant grounded in 8 years of support tickets and product documentation, deployed inside Zendesk.
An agent that researches new inbound leads, writes a one-page brief, and pushes it straight into Salesforce.
Summarisation system with a custom eval harness covering 200+ clinical edge cases and a strict escalation path.
An end-to-end pipeline that classifies, extracts, and reconciles 30k invoices/month with human review only on low-confidence cases.
Fine-tuned a base model on a curated legal corpus, then wrapped it in a review UI used by 40+ in-house counsel.
Two-week discovery: interviewed 18 stakeholders, audited 6 candidate use cases, delivered a ranked 12-month roadmap.